Shipping & Returns
We use Japan Post International E Packet, we ship directly from our base in Japan, and the fee is 5$ per item. We ship worldwide. Free shipping for orders above $50, enter OVER50 at check out. A tracking number is provided on all orders.
Delivery times vary from 2-5 weeks depending on your location. If you want your order to arrive faster, you can upgrade to EMS with plus fare.
JP International E Packet — $5 flat rate per item
EMS — $21 flat rate per item
Estimated arrival times
Japan: 3-7 business days
North America: 2-5 weeks
Europe: 3-5 weeks
Everywhere else: 3-5 weeks
Orders are shipped for delivery within 7-15 business days, unless stated otherwise in busy periods. We will email you with your tracking number as soon as your shipment is processed.
Returns & Exchanges
We have a no return or exchange policy, unless the item is damaged/faulty or hasn’t arrived within 60 days of shipment. If the item is faulty, we will be responsible for the return/exchange of shipping costs, and you will get a full refund if you choose to return the item.
Shiga Moriyama Katsube
Please be sure to email us within 14 days of delivery before returning an item with an evidence picture attached. You can email us through our contact form or at firstname.lastname@example.org.
After you get your reply about return/exchange inquiry from us, please make sure to ship items back within 30 days.
You can cancel your order if you haven't received your shipping confirmation email.