FAQ

- Where are you based?

We’re based in Shiga, Japan near Kyoto.  Our designs are printed in Gifu, Japan.

 

-Can I cancel my order?

You can cancel your order if you haven't received your shipping confirmation email.

 

-Can I return / exchange my order?

We have a no return or exchange policy, unless the item is damaged/faulty or hasn’t arrived in 60 days of purchase. Please refer to Shipping and Returns page for detailed information.

 

-Is it safe to buy from Tanakaya Wear website?

Our store is hosted on Squarespace, and your data is securely stored on Squarespace’s database server, protected behind a firewall. 

 

-What are my payment options?

Payments can be made using your credit card, Apple Pay or PayPal.

 

-An item I want to purchase is out of stock. When is it going to be available?

We usually restock in 2-4 weeks, please visit our site periodically to see if an item is back in stock.